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The data

What managed IT
actually covers.

This is what the data says about what a managed IT relationship typically includes, and why having someone help matters.

What's included

The core of managed IT
isn't complicated.

Share of managed IT engagements that include each of these services.

Source: Datto MSP Benchmark Survey

Worth thinking about

What happens when
your internet goes down?

For most small businesses, it's not just email that stops. Registers stop taking cards, phones drop, and someone reaches for a pen and a notepad. (Hoping they remember to enter it all later).

Automatic cellular failover No pen & paper fallback Card payments stay online No action needed from staff

The takeaway

You don't have to figure this out alone.

The fundamentals and day-to-day monitoring don't require an enterprise budget or a full-time hire. They require someone whose job is to pay attention. That's the job.

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Sources

Figures reflect the most recent published data available as of . Statistics are drawn from industry survey data; this page is informational and updated periodically.